We want every rider to feel confident and satisfied with their purchase.
If your order doesn’t meet expectations, we offer a 14-day return window starting from the day you receive your item.
Before returning any product, please contact our Customer Support team for pre-approval.
Unauthorized returns will not be accepted.
Email: support@yvolt.com
Our team will respond within 12 hours.
You may request a return under the following circumstances:
For a complete bike return, the bike must be packed in its original packaging or in other secure packaging that meets the carrier’s transportation requirements and has been approved by YVOLT. Customers should retain and use the original packaging whenever possible. If the original packaging has been lost or damaged, the customer is responsible for obtaining compliant replacement packaging and arranging any necessary professional packing services.
If the bike is not properly packaged and the carrier is therefore unable to collect it, the return transportation and refund process will be placed on hold until appropriate packaging has been completed. The absence of the original packaging does not automatically waive the customer’s return rights under this Return Policy or applicable law. However, the customer must still cooperate in preparing the bike for safe transportation.
Because YVOLT sells and ships bikes throughout the United States, YVOLT does not provide replacement packaging or crates and is not responsible for locating or arranging local packing services. Unless otherwise required by applicable law or agreed to in writing by YVOLT in advance, the customer is responsible for arranging the required packaging and packing services.
Manufacturing defects
Functional issues not caused by human damage
Items damaged during transport
Incorrect item received
Please notify us immediately with clear photos or videos so we can assist you promptly.
Non-quality returns are accepted within 14 days, provided that:
The product is unworn, unused, and unopened, or
The bike has less than 10 miles on the odometer
The item shows no signs of wear, dirt, dust, fragrance, scratches, or modifications
All original accessories are included: charger, keys, hardware, manuals, etc.
Packaging remains intact and undamaged
The following cannot be accepted for return:
Products from unauthorized resellers
Damage caused by human misuse or improper installation
Opened or used items exceeding acceptable condition
Custom or special-order products
Sale items, gift cards, giveaways, free items
USA:1979 Renaissance Pkwy, Rialto, CA 92376
Contact Max：8404669412
To ensure smooth processing, please follow these steps:
Contact Customer Support
Describe your issue and provide photos/videos if it’s a quality concern.
Await Approval
Our team will reach out by phone or email with next steps.
Receive Return Label
Approved returns will receive a prepaid return label and instructions.
(Customer-paid returns will not be reimbursed.)
Inspection Upon Arrival
Returned items will be inspected to confirm condition.
Refund issued
For eligible returns, refunds are processed within 3 working days after inspection.
Below are the standard return fees for customer-initiated (non-quality) returns:
| Product Type | Return Fee (per item) |
|---|---|
| Bike | $500 |
| Battery(Only) | $30 |
| Accessories | $20 |
We offer exchanges for customers who wish to change colors or models.
Same model, different color: $300 per item
Different model: $300 per item + price difference
Exchanges are not accepted.
Exchange eligibility requires:
Original packaging
Unused condition
Less than 10 miles on the odometer
Order Processing Time: Within 48 hours. For pre-order items, the estimated shipping time will be clearly noted on the product page.
Customers may cancel their order within 3 days of placement. Cancellations are also accepted at any time before shipment, provided the request is made within the cancellation period.
Before shipping: 5% processing fee
After shipping: $500 per bike shipping fee
$20 per item
$600 return shipping fee
or
$300 additional fee for resending the package
Free reshipment or full refund
Within 14 days: Free return or exchange
Over 14 days: No returns; exchange or partial refund only
Accepted only within 14 days under unused/like-new condition.
Within 7 days: partial refund available
Over 7 days: price difference not refundable (a free gift may be offered)
Once your return is received and inspected:
Refunds are issued to your original payment method within 10 business days
Please note your bank or card provider may require extra time to finalize posting
If more than 15 business days have passed after approval,
please contact us at support@yvolt.com.
